All products are shipped within 3 days of purchase via UPS shipping carrier

Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in sellable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return. Terms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware after 30 days.

We do not accept returns of:

• Any product(s) returned more than 14 days from the date on the packing slip.
• Any product(s) that has been opened (taken out of its plastic wrap).
• Any product(s) not in its original condition.
• Any product(s) that is damaged, played, or is missing parts.

To return or exchange support@vrclubz.com must be contacted to generate an action ticket and a detailed reason for return provided . Once you have generated a ticket include the packing list, identify the reason for the return, and send it to the address on the return shipping label. Customer is responsible for return shipping.

Refund Guidelines

We are dedicated to assisting our customers with any concern that may arise; however, not all of our clients have the same policies on refunding transactions. Please contact our 24 hour Consumer Support center and speak to a representative to see if you are eligible for a refund at 888-596-9279 or by emailing them at consumersupport@ccbill.com.

We encourage our users to communicate and resolve disputes using support@vrclubz.com. If a resolution cannot be reached refer to refund guidelines.